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When Green Is Bad

July 5th, 2010

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A few days ago I received a phone call from a person asking for my services to help him recover data from a failed hard disk. I asked the caller whether he had internet access—sometimes the failed disk takes with it the only available computer. The caller explained that he had internet access and that the patient was a removable disk. I pointed the client to our online questionnaire and asked him to fill in the form. A few minutes later the form arrived.

In a nut shell, the disk was a 120GB 3.5” 7200rpm IDE Maxtor drive, two years old. It was housed within an aluminium external drive case. It was hooked up to a standalone Windows XP computer. It was spinning, no unusual noises such as clicks or retry access sounds. The file directory could be read. The client had last successfully placed data on the medium less than 15 days before.

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